Insights

Six signs a technology programme needs an independent recovery assessment

Technology programmes rarely fail suddenly. Here are six early warning signs that a programme has already drifted off track.

Barry O'GormanProject recoveryGovernance

Technology and transformation programmes rarely collapse without warning. They drift first, often for months, while status reports continue to show green and governance meetings continue as scheduled. By the time the drift becomes undeniable, a great deal of time, money and confidence has usually already been lost.

Here are six signs worth watching for.

1. The scope keeps being clarified

A small amount of scope refinement is normal. A pattern of ongoing clarification, where the same questions about what is in and out of scope keep resurfacing months into delivery, is a sign that the foundation was never solid.

2. Status reports and stakeholder confidence have started to diverge

When the paperwork says the programme is on track but the people closest to the work sound uneasy in conversation, trust the people over the paperwork. Reporting tends to lag reality, particularly where there is pressure to avoid delivering bad news upward.

3. Key people are starting to leave

Departures, on the client side or the supplier side, are one of the clearest signals that confidence is already eroding. Each departure also takes knowledge with it, which makes recovery harder the longer it is left.

4. Governance meetings happen but decisions do not

A programme can have a full governance calendar and still be undergoverned. If the same risks appear on the log month after month without resolution, the forum is not doing its job, whatever the attendance sheet says.

5. The commercial position is getting harder to explain

If explaining the budget position now takes longer and involves more caveats than it did a few months ago, that is usually not a communication problem. It is usually a sign that the underlying numbers have moved and nobody has reset expectations to match.

6. Nobody wants to be the one to raise it

This is the clearest sign of all. Once a programme reaches the point where people privately agree something is wrong but nobody wants to be the one to say so formally, an independent view becomes genuinely useful. It gives people permission to say what they already know without it looking like blame.

What an early assessment can do

Programmes caught at this stage still have real options. Continue with tighter discipline. Re-scope. Renegotiate with a supplier. Strengthen governance. Or, in some cases, close the programme down properly before more is spent chasing an objective that is no longer realistic. The earlier that assessment happens, the more of those options are still genuinely available.

If a programme in your organisation is showing any of these signs, get in touch or read more about project recovery support.

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